Frequently Asked Questions
1. How can I order products from Wunjo Lighting?
You can browse our products on our website and place an order using the contact form or our WhatsApp line.
2. Can I have a custom-sized or designed chandelier made?
Yes, we can manufacture chandeliers in custom sizes and designs for your architectural design. Contact us for project-specific solutions.
3. Do you offer installation services?
Yes, we offer installation services in Istanbul. We also provide installation support and technical guidance for other cities.
4. How long is the warranty on our products?
All our lighting products come with a 2-year warranty. We provide free support for manufacturing-related issues under warranty.
5. Are products returned or exchanged?
Standard products can be returned or exchanged within 14 days, provided they are unused. Custom-made products are not refundable.
6. Are our lighting fixtures energy-efficient?
Yes, our LED-based products are designed with highly energy-efficient systems. We offer both stylish and cost-effective solutions.
7. What type of crystal is used in our crystal chandeliers?
We use high-quality K9 crystal and optional Asfour crystal in our products. They provide superior performance in terms of light refraction and brightness.
8. What is the delivery time for your product?
The delivery time for finished products is 3–7 business days, while for custom products, it typically takes 2–4 weeks.
9. Can I get assistance with lighting selection?
Yes, our expert team will be happy to assist you in selecting the right product for your space.
10. Do you ship internationally?
Yes, we ship internationally for selected products. Please contact us for more information.